FAQs
General Questions
What types of therapy do you offer?
What types of therapy do you offer?
Are your therapists qualified? How do you vet them?
Are your therapists qualified? How do you vet them?
How do you match me with a therapist?
How do you match me with a therapist?
Can I choose my own therapist?
Can I choose my own therapist?
Can I meet my therapist in-person?
Can I meet my therapist in-person?
Do you offer free trials?
Do you offer free trials?
General Questions
How do I sign up?
How do I sign up?
How do I get matched?
How do I get matched?
What happens during the matching call?
What happens during the matching call?
What should I expect in my first session?
What should I expect in my first session?
Who can I contact for support?
Who can I contact for support?
Pricing & Payments
How much does therapy cost?
How much does therapy cost?
What payment methods do you accept?
What payment methods do you accept?
What is your payment and refund policy?
What is your payment and refund policy?
Do you offer free trials?
Do you offer free trials?
Appointments & Sessions
How long is a typical session?
How long is a typical session?
Can I switch therapists if I’m not satisfied?
Can I switch therapists if I’m not satisfied?
Do you offer in-person or only online therapy?
Do you offer in-person or only online therapy?
What happens if I miss a session?
What happens if I miss a session?
Can I schedule sessions at my convenience?
Can I schedule sessions at my convenience?
Privacy & Security
Do therapists follow ethical guidelines?
Do therapists follow ethical guidelines?
Is my information confidential?
Is my information confidential?
FAQs
General
What types of therapy do you offer?
Are your therapists qualified? How do you vet them?
How do you match me with a therapist?
Can I choose my own therapist?
Can I meet my therapist in-person?
Do you offer free trials?
Getting Started
How do I sign up?
How do I get matched?
What happens during the matching call?
What should I expect in my first session?
Who can I contact for support?
Pricing & Payments
How much does therapy cost?
What payment methods do you accept?
What is your payment and refund policy?
Do you offer free trials?
Appointments & Sessions
How long is a typical session?
Can I switch therapists if I’m not satisfied?
Do you offer in-person or only online therapy?
What happens if I miss a session?
Can I schedule sessions at my convenience?
Privacy & Security
Do therapists follow ethical guidelines?
Is my information confidential?
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